04 / WE’RE HERE TO HELP
A message away.
A question about the house, your arrival or your reservation? Let’s get you to the right place.
YOUR HOST
Kim Hillhouse
Please message us through the platform you used to book—Airbnb or Vrbo. This keeps your reservation details together and helps us respond quickly.
Your guest essentials
The property address, Wi-Fi password and entry instructions are shared privately with booked guests.
Open Guest Essentials → and enter the shared guest password provided by your host. If you need the password, send your host a message through Airbnb or Vrbo.
In an emergency
For a life-threatening emergency, call 911. Give the operator the address provided with your private guest details.
For a property issue that is not an emergency, contact your host through your booking platform.